Mmmmm, great question, typically, it takes 4-8 weeks to receive your order. Our products are
made to order and doing our best to deliver it promptly for you.

Please make sure you track your order from our Tracking page. Send an email to
sales@umugqastudio.com Or call us directly at 066 055 4018

We have a 30-day return policy, which means you have 30 days after receiving your item to
request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn
or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of
purchase.

To start a return, you can contact us at sales@umugqastudio.com. Please note that returns will
need to be sent to the following address: uMugqa Studio Office
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how
and where to send your package. Items sent back to us without first requesting a return will not
be accepted.

You can always contact us for any return questions at sales@umugqastudio.com.

You can exchange an item with a higher-price item or the same item with a different size. See
detailed policy.

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your
original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.

If more than 15 business days have passed since we approved your return, please contact us at
sales@umugqastudio.com.